Privacy Policy

1. Introduction

Omtex Coach CMS ("we", "our", or "us") provides academy operations software for managing coaches, players, training, facilities, accommodation, reports, billing, feedback, and contact workflows. This policy explains how we collect, use, protect, and retain personal information.

2. Information We Collect

• Academy contact and enquiry details
• Coach, staff, player, and guardian profile information
• Training attendance, reports, feedback, and operational notes
• Facility booking, accommodation, billing, and support records

3. How We Use Information

• Providing academy operations and administrative workflows
• Managing onboarding, scheduling, reporting, billing, and support requests
• Maintaining account security, permissions, audit records, and service reliability
• Meeting legal, safeguarding, financial, and contractual obligations

4. Legal Basis and Retention

We process personal data where necessary to provide the service, fulfil contracts, comply with legal duties, protect legitimate operational interests, or act on consent where consent is required. Records are retained only for as long as needed for the relevant academy workflow, legal obligation, billing record, support request, or security audit.

5. Sharing and Security

We do not sell personal information. Data may be shared with service providers who help operate hosting, authentication, database, analytics, email, and support services. Access controls, encrypted connections, role permissions, and operational security reviews are used to protect academy data.

6. Your Rights

Depending on your location and relationship with an academy, you may have rights to access, correct, delete, restrict, export, or object to processing of your personal data. Academy users should contact their academy administrator first for operational records held in the platform.

7. Contact